Does your old phone system have about as many features as a carrier pigeon? Do you wait for an important call all day long, only to not receive it, and lay awake all night hoping that when you get to the office, a message is waiting for you? When you get there, do you often find yourself at the mercy of the omnipotent checker of the general voicemail box to pass it along to you, sometimes hours later?
We’ve all been there, and have all experienced the pain of these limitations. Never fear, AZBS has the tools to bring you forward into the new, enlightened age of telecommunication. There has been amazing progress made over the last few years to improve voice communications. So much has become available, you probably don’t even know what you’re missing!
The Basics: You hang on to everything you’ve always had, you maintain the ability to hold, transfer, conference, and park calls.
The Switchboard: It’s a powerful, easy to use web-based user productivity tool included for everyone. Click to call, drag-and-drop transfer, instant message, manage presence and much more.
Mobility: Unchain your workforce from their desk with Mobile options. The system provides many powerful User Control features for your employees regardless of their location:
- Call your clients or your coworkers from your smartphone, and the call looks like it’s coming from your desk.
- Activate your call rules right from your smartphone. If you’re in an offsite meeting and can’t be disturbed, it’s easy to send your calls to voicemail.
- Listen to your voicemail and return calls right from the voicemail screen on your mobile app.
- The mobility app includes a robust feature set that gives you great control of your extension from anywhere.
- Check your voicemail or call log, touch-dial from your directory, or change you call rules from a hotel room, in the car, or from a Starbucks.
Reporting: The system provides reporting tools that give you the information you need to ensure your company is running as you demand. Whether you need to see if your goals are being met, making sure you have the correct amount of phone lines needed for your customers, and many more in depth details, this system’s reporting has all the answers. You’ll know if a call was transferred, put in a queue, who dialed, and if/why that call hung up.
Collaboration: Modern collaboration tools are available such as conferencing, instant messaging, and video calling. Give your company a competitive advantage by giving your team a greater ability to work together and share information. Users have the freedom to organize, participate in and record audio conferences, and other collaborative calls. They also have the flexibility to choose which device to use to collaborate: mobile phone, video phone, or IP phone.
Now that you have a better understanding of all that’s available to you, AZBS is here to guide you through your upgrade to the next level. Take a moment, pick up the phone, and call us at 312.474.9400 or email support@azbs.com for more information!
