The importance of QoS in VoIP

Voice over Internet Protocol (VoIP) has become many small- to medium-sized businesses’ top communication system of choice. While there are many vendors that offer different VoIP packages with their respective features, you should look into their Quality of Service (QoS) to know which one could meet your company’s needs. Here’s a quick overview of what

By |2020-03-09T08:44:39+00:00October 30th, 2019|VoIP|

Get VoIP-ready for the holidays

Small business owners understand the nuisance that comes with the holiday season. Fortunately, Voice over Internet Protocol (VoIP) systems offer numerous cloud-enabled features that ought to help you handle large volumes of calls and cover periods when you are closed throughout the shopping season. However, if you don't optimize their utility, you may run into

By |2019-11-11T09:12:03+00:00October 15th, 2019|VoIP|

Expand your VoIP mobile capabilities

Remote work policies require companies to expand their communication capabilities. Many businesses aim to increase productivity and improve customer service by turning to a VoIP solution. There are several factors which will make your VoIP more mobile, while ensuring both your customers and employees remain satisfied and can communicate hassle-free. To cater to your out-of-office

By |2019-11-11T09:13:23+00:00September 27th, 2019|VoIP|

Engaging on-hold messages via VoIP

When transitioning from traditional phone systems to Voice over Internet Protocol (VoIP) solutions, people often overlook the way calls are put on hold. However, doing so means losing opportunities since how customers are put on hold influences whether they wait patiently on the line or hang up. When an operator asks a client for permission

By |2019-11-11T09:20:30+00:00September 10th, 2019|VoIP|

Here’s how your business communications system works

Many businesses still rely heavily on landline telephones, which remain one of the first points of contact businesses have with their customers. With the marriage of traditional telephony and digital connectivity comes a more affordable and more reliable option: internet phones. Is this the option for your business? Read on to find out. Different phone

By |2019-11-11T09:21:42+00:00August 26th, 2019|VoIP|

Steps to cloud-based unified communications

  Moving your business’s resources to the cloud is quickly becoming the mainstream formula for success. But this comes with certain risks and requires careful planning. Your organization’s unified communications system (UC) is no exception and can be more challenging than moving other functions. To better ensure a trouble-free experience, take note of these steps.

By |2019-11-13T14:30:41+00:00August 8th, 2019|VoIP|

Optimize your phones by sidestepping these VoIP issues

When a technology that promises to cut the expense of your old technology in half is released on the market, it certainly can raise some eyebrows. We all know, when a deal sounds too good to be true, it usually is. So when it comes to Voice over Internet Protocol (VoIP) and its claims of

By |2019-11-13T14:37:39+00:00July 22nd, 2019|VoIP|

Choosing the ideal VoIP provider

Communicating with people via tablet, mobile phone, or laptop has never been easier. Thanks to progressively faster and more stable internet connections, Voice over Internet Protocol (VoIP) services have become a more accessible and cheaper alternative to conventional phone calls. Entrepreneurs have seen its potential, and are using this technology for business. Your company may

By |2019-11-13T14:38:42+00:00July 5th, 2019|VoIP|

Evaluating the total cost of VoIP systems

When investing in VoIP phone systems, cost is always an important factor to consider. No matter what features it’s bundled with, a phone system that easily puts you over budget isn’t worth investing in. That’s why it’s important to evaluate the total cost of ownership (TCO) of VoIP systems. What is TCO? TCO is the

By |2019-11-13T14:44:06+00:00June 19th, 2019|VoIP|